Last Updated: 22 September 2026
Welcome to CartMeals.
These Terms & Conditions explain the rules that apply when you visit or use the CartMeals website, mobile applications and food ordering and delivery services available in Pakistan.
Please read these Terms carefully before creating an account, placing an order or using any CartMeals service.
By accessing CartMeals, creating an account, placing an order or using any of our services, you confirm that you have read, understood and agreed to these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms, please do not use CartMeals.
CartMeals is an online food ordering and delivery platform operating in Pakistan.
Our platform allows customers to discover restaurants, browse menus, place food orders and, where available, arrange delivery through CartMeals.
CartMeals may work with independent restaurants and delivery riders to facilitate the ordering and delivery process.
Unless specifically stated otherwise, CartMeals is a technology and service platform that connects customers with participating restaurants and facilitates the ordering and delivery process.
The restaurant remains responsible for the food it prepares, including the quality, ingredients, preparation, packaging and accuracy of the food supplied.
You must provide accurate information and meet any age requirements applicable to the services you use.
Unless otherwise permitted by applicable law, you should be at least 18 years old to create and operate a CartMeals account independently.
If a person below 18 uses CartMeals with the permission and supervision of a parent or legal guardian, that parent or guardian is responsible for the person's use of the platform and any orders or charges associated with it.
CartMeals may restrict access to services where we reasonably believe that an account is being used in violation of these Terms or applicable law.
Certain CartMeals features may require you to create an account.
When creating an account, you may be asked to provide information such as:
You are responsible for making sure that the information associated with your account remains accurate and up to date.
Your account credentials should be kept confidential. You should not share your password, verification code or other account-security information with another person.
You are responsible for activity carried out through your account unless you can reasonably demonstrate that the activity occurred without your authorization and through no fault or negligence on your part.
If you believe that someone has gained unauthorized access to your account, contact CartMeals as soon as possible.
When placing an order, you are responsible for providing a complete and accurate delivery address and contact information.
This may include:
CartMeals and the restaurant may not be able to complete an order if the information provided is incorrect, incomplete or unavailable.
Additional charges, delays, cancellation or other consequences may occur where an order cannot be delivered because the customer has provided incorrect information or cannot be reached.
CartMeals provides the technology and platform through which customers can interact with participating restaurants and, where applicable, delivery riders.
Depending on the service available in your area, CartMeals may provide:
Features may differ by city, restaurant, device, account or time.
CartMeals may introduce, modify, suspend or discontinue particular features when reasonably necessary to operate and improve the platform.
Restaurants listed on CartMeals may be independent businesses.
Restaurant information displayed on the platform may include:
Restaurants are responsible for keeping their menus, prices and other information reasonably accurate.
However, information can change and occasional errors may occur.
A restaurant may be unable to accept an order because of circumstances such as:
CartMeals may cancel or modify an order where the restaurant is unable to fulfil it.
Restaurants are responsible for preparing the food ordered through CartMeals.
Food images displayed on the platform are generally intended to help customers understand the product and may not always represent the exact appearance, portion size or presentation of the delivered item.
Ingredients, recipes and preparation methods may change.
If you have a food allergy, intolerance, dietary restriction or other food-related concern, you should contact the restaurant before placing your order and clearly communicate your requirements.
CartMeals does not independently prepare every food item listed on the platform and therefore cannot guarantee that a restaurant's food will be free from a particular allergen or ingredient.
Restaurants remain responsible for complying with applicable food-safety requirements.
Restaurant menus and prices displayed on CartMeals may change from time to time.
The price applicable to your order is generally the price shown at checkout when you place the order, together with any applicable delivery charges, service charges, taxes or other disclosed fees.
Some restaurants may have:
Where applicable, relevant charges or restrictions should be shown before you confirm your order.
If a listed price or item contains an obvious technical or administrative error, CartMeals or the restaurant may contact you regarding the order or cancel it where appropriate.
Before submitting an order, you should carefully check:
Once you confirm the order, it is sent for processing.
An order is considered successfully submitted when CartMeals provides an order confirmation or otherwise confirms that the order has been received.
Receiving an order request does not always guarantee that the restaurant will ultimately be able to fulfil it.
After an order is submitted, the selected restaurant may need to accept it.
A restaurant may reject or be unable to accept an order for legitimate operational reasons, including unavailable items, temporary closure, excessive demand or other circumstances affecting its operations.
If an order cannot be accepted, CartMeals may notify you and, where applicable, process a refund according to the payment method and circumstances of the order.
You may be able to provide special instructions with your order.
We will make reasonable efforts to pass relevant instructions to the restaurant or rider where appropriate.
However, not every request can be accommodated.
A restaurant may decline a request where it is not possible, safe, practical or consistent with its preparation procedures.
For important dietary or allergy requirements, you should communicate directly with the restaurant before ordering rather than relying solely on an order note.
Once an order has been accepted by the restaurant or preparation has started, it may not be possible to change or cancel it.
Where cancellation is available, you should request it through the CartMeals application or customer support as soon as possible.
If an order has already been accepted, prepared or dispatched, cancellation may result in no refund or a partial refund depending on the circumstances.
Where an order is cancelled by CartMeals or the restaurant for reasons outside your control, we will determine the appropriate refund or resolution based on the circumstances.
If there is a genuine problem with your order, such as:
you should contact CartMeals support as soon as reasonably possible.
We may ask for information needed to investigate the issue.
Depending on the circumstances, resolution may include:
A refund is not automatically guaranteed simply because an order is disputed.
CartMeals may review the order information, restaurant records, delivery information and other relevant details before deciding the appropriate resolution.
CartMeals may provide different payment methods depending on availability.
These may include:
Not every payment method will necessarily be available for every restaurant, order, location or customer.
For online payments, the transaction may be processed by a third-party payment provider.
CartMeals may receive transaction information necessary to confirm and manage the payment, while payment credentials may be processed directly by the relevant payment provider.
You are responsible for ensuring that sufficient funds or an appropriate payment method are available when you place an order.
Where Cash on Delivery is available, you agree to pay the full amount shown for the order when the order is delivered.
Repeated refusal to accept legitimate orders, fraudulent orders or misuse of Cash on Delivery may result in restrictions being placed on your account or the removal of Cash on Delivery as an available payment option.
CartMeals may take reasonable steps to protect restaurants, riders and customers from repeated fraudulent or abusive orders.
Delivery times displayed on CartMeals are estimates unless expressly stated otherwise.
Actual delivery time may be affected by:
We will make reasonable efforts to facilitate delivery within the estimated timeframe, but a displayed delivery time should not automatically be treated as a guaranteed delivery deadline.
You are responsible for being reasonably available to receive your order at the provided delivery location.
The rider may contact you using the contact details associated with your order.
If the rider cannot reach you or cannot safely complete the delivery because of circumstances attributable to the customer, the order may be returned, cancelled or otherwise handled according to the circumstances.
Where an order cannot be completed because the customer provided an incorrect address or was unavailable, a refund may not be available.
Where CartMeals provides delivery through its rider network, riders may receive information necessary to complete the delivery.
Riders are expected to follow CartMeals' applicable operating and safety requirements.
CartMeals may take action where a rider violates applicable platform rules, customer-safety requirements or delivery procedures.
Similarly, customers are expected to treat riders respectfully and must not threaten, harass, abuse or endanger them.
When using CartMeals, you agree to behave lawfully and respectfully.
You must not use CartMeals to:
This list is not exhaustive.
CartMeals may investigate suspected misuse and take reasonable action where appropriate.
Where CartMeals allows customers to submit reviews, ratings, photographs, comments or other content, you are responsible for what you submit.
Your content should be:
You must not post content that is fraudulent, defamatory, threatening, abusive, discriminatory, sexually explicit, misleading or intended to harm another person unfairly.
You must also avoid publishing another person's private information without authorization.
CartMeals may remove or restrict content that violates these Terms or applicable law.
CartMeals or participating restaurants may offer promotional codes, discounts, vouchers or special offers.
Each promotion may have its own conditions, including:
A promotional offer cannot normally be exchanged for cash unless expressly stated otherwise.
CartMeals may cancel or refuse a promotional benefit where there is evidence of fraud, misuse, multiple-account abuse or violation of the promotion's conditions.
CartMeals may restrict, suspend or terminate an account where reasonably necessary, including where:
Where appropriate, CartMeals may notify you of the reason for a restriction.
You may contact customer support if you believe an account restriction has been applied incorrectly.
The CartMeals name, logo, website design, application, graphics, text, software, databases, photographs, icons, layouts and other platform materials are owned by or licensed to CartMeals unless otherwise stated.
You may use CartMeals only for your personal and lawful use of the services.
You may not, without written permission:
Restaurant names, logos, menu images and other third-party materials may belong to their respective owners.
We work to keep CartMeals available and functioning properly, but we cannot promise that the platform will always be:
Temporary interruptions may occur because of maintenance, software updates, infrastructure problems, telecommunications issues, security incidents or other circumstances.
Where reasonably possible, we will work to restore affected services.
CartMeals may use third-party services to support areas such as:
Some CartMeals features may also contain links to external websites or services.
Third-party services operate independently and may have their own terms and privacy policies.
You should review those terms where relevant.
CartMeals provides a platform intended to facilitate food ordering and delivery.
To the extent permitted by applicable law, CartMeals does not guarantee that:
Restaurants are responsible for the food and services they provide.
Nothing in these Terms is intended to exclude a right or protection that cannot legally be excluded under applicable Pakistani law.
To the maximum extent permitted by applicable law, CartMeals will not be responsible for losses arising from circumstances that are outside our reasonable control.
This may include delays or failures caused by:
Nothing in these Terms excludes liability where doing so would be unlawful or would remove a mandatory legal right available to you.
To the extent permitted by applicable law, you agree to take responsibility for losses or claims suffered by CartMeals that directly result from your:
This provision does not apply to the extent that the relevant loss was caused by CartMeals' own unlawful conduct or negligence.
Your use of CartMeals is also governed by our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the choices available to you.
You can review the CartMeals Privacy Policy here:
https://cartmeals.com/privacy-policy
The Privacy Policy forms part of your overall agreement with CartMeals regarding use of the platform.
CartMeals may update these Terms from time to time.
Changes may be required because of:
The updated version will be published on the CartMeals website or application, together with a revised "Last Updated" date.
If you continue using CartMeals after updated Terms become effective, your continued use will constitute acceptance of the updated Terms to the extent permitted by applicable law.
If you do not agree with an updated version, you should stop using the affected services.
These Terms are governed by the laws applicable in the Islamic Republic of Pakistan.
Any dispute arising from or relating to your use of CartMeals or these Terms will be dealt with in accordance with the applicable laws and legal procedures of Pakistan.
Subject to any mandatory rights or procedures available to you under applicable law, the competent courts of Pakistan will have jurisdiction over disputes relating to these Terms.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
These Terms, together with the CartMeals Privacy Policy and any additional terms specifically applicable to a particular service, promotion or feature, form the agreement governing your use of CartMeals.
If there is a conflict between these general Terms and specific terms displayed for a particular service or promotion, the specific terms will apply to the extent of that conflict.
If you have a question, complaint or concern about these Terms or a CartMeals order, please contact us through the available customer-support channels.
When contacting us about an order, providing your order number and the relevant details will help us investigate and respond more quickly.
CartMeals is designed to make ordering food from local restaurants simple and convenient.
We expect customers, restaurants and riders using the platform to deal with one another honestly, respectfully and responsibly.
These Terms are intended to create clear expectations for everyone using CartMeals while protecting the rights and interests of our customers, restaurant partners, riders and the CartMeals platform.
