Last Updated: 22 September 2026
At CartMeals, we understand that using an online food delivery service means sharing certain information with us. We take that responsibility seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use CartMeals.
CartMeals currently operates for customers, restaurants, riders and other service providers in Pakistan. This Privacy Policy is therefore intended specifically for our services and users in Pakistan.
By using the CartMeals website, mobile applications or related services, you acknowledge that you have read and understood this Privacy Policy.
CartMeals is an online food ordering and delivery platform that connects customers with restaurants and delivery riders.
Through CartMeals, customers can browse restaurants, view menus, place food orders, make or select available payment arrangements, communicate regarding an order, and track or receive deliveries where such functionality is available.
For the purposes of this Privacy Policy, "CartMeals", "we", "us" and "our" refer to the CartMeals business and the entity operating the relevant CartMeals service in Pakistan.
If you have questions about how your information is handled, you can contact us at:
We collect information that is necessary to create and manage your account, process your orders, provide delivery services, maintain the security of our platform and improve your experience.
The information we collect may vary depending on how you use CartMeals.
When you register for an account, place an order, contact our support team or otherwise use CartMeals, you may provide information such as:
We only ask for information that is reasonably required for the relevant CartMeals service or activity.
When you place an order through CartMeals, we need certain information to process and deliver it.
This may include:
We use this information to process your order, communicate with the restaurant and delivery rider where applicable, arrange delivery, provide customer support and maintain an accurate record of your transactions.
Location information can be important for a food delivery platform because we need to know where your order should be delivered and which restaurants or services are available around you.
Depending on the features you use and the permissions you provide, CartMeals may process:
We may use location information to:
You can control location permissions through your device settings. Some CartMeals features may not function correctly if you disable location access where that access is required for the feature.
CartMeals may support different payment methods depending on your location and the payment options available on the platform.
Depending on the payment method you choose, we may receive information relating to:
Where payments are processed through a third-party payment service, your payment information may be handled directly by that payment provider according to its own privacy and security practices.
CartMeals does not need to receive or store your complete payment-card credentials when the payment provider can process the transaction directly.
We may retain transaction-related information necessary for order records, accounting, customer support, refunds, dispute handling, fraud prevention and legal or regulatory requirements.
When you use CartMeals, we may maintain a record of your previous activity on the platform.
This can include:
This information allows you to review previous orders and helps us provide better customer support.
We may also use aggregated or appropriately protected information about orders to understand how our platform is being used and improve CartMeals.
When you access CartMeals through a website, mobile application or other supported device, certain technical information may be collected automatically.
This may include:
We use this information primarily to operate, maintain and secure CartMeals.
For example, technical information can help us identify application errors, investigate suspicious activity, prevent abuse and understand technical problems affecting customers.
CartMeals may use cookies, local storage and similar technologies to make the website function properly and to understand how visitors use our services.
These technologies may be used for purposes such as:
Some cookies are necessary for the website to operate and cannot be disabled without affecting certain functionality.
Depending on your browser and the technologies we use, you may be able to control or delete certain cookies through your browser settings.
If you contact CartMeals through email, phone, chat, social media, website forms or another support channel, we may collect information from that interaction.
This may include:
We use this information to respond to you, investigate problems, resolve complaints and improve our customer service.
We may keep records of customer support communications for an appropriate period where necessary for operational, security, dispute-resolution or legal purposes.
CartMeals uses personal information for legitimate business and service-related purposes.
Depending on the circumstances, we may use your information to:
We may use information to:
Where permitted and where applicable, we may use your contact information to send:
You can unsubscribe from promotional emails or other marketing communications where an unsubscribe option is provided.
Please note that even if you opt out of marketing communications, we may still send essential messages relating to your account, orders, payments, security or other services you have requested.
CartMeals does not sell your personal information simply because you use our platform.
However, certain information must be shared with relevant parties for CartMeals to provide its services.
When you place an order, the selected restaurant may receive information reasonably necessary to prepare and fulfil that order.
This can include relevant order information and delivery details.
Restaurants should only use customer information for purposes connected with fulfilling the order and providing the requested service.
Where a rider is responsible for delivering your order, we may provide the rider with the information reasonably necessary to complete the delivery.
This may include:
We aim to limit the information provided to what is reasonably required for the delivery.
Where you choose an electronic payment option, relevant information may be shared with the payment service provider needed to process the transaction.
CartMeals may use trusted third-party service providers for services such as:
These providers may access information only to the extent necessary to provide the relevant service to CartMeals, subject to the arrangements applicable to that service.
We may disclose information where reasonably necessary to:
Because CartMeals connects customers, restaurants and riders, some information needs to move between these parties.
We take a data-minimization approach: information should be made available only where it is reasonably necessary to complete the requested service.
For example, a restaurant may need your order details to prepare your food, while a rider may need your delivery address and relevant contact information to deliver it.
Restaurants and riders are not permitted to use customer information for unrelated purposes, such as independent marketing or building their own customer databases, where such use is not authorized by CartMeals or the customer.
If you believe that a restaurant or rider has improperly used your personal information, please contact CartMeals support or our privacy contact.
We may occasionally contact you with information about CartMeals, participating restaurants, discounts, promotions or other offers.
Depending on the communication channel, you may receive these messages through:
You can choose not to receive promotional communications by using the unsubscribe option provided in the relevant message or by contacting us.
Stopping marketing communications does not affect essential service messages, such as order confirmations, delivery updates, security notices or account-related communications.
CartMeals may use information about your interaction with the platform to make the experience more relevant to you.
For example, we may consider information such as your general ordering activity, preferred restaurants, frequently viewed categories or previous interactions when presenting restaurant recommendations, offers or promotions.
Where third-party advertising or analytics technologies are used, those providers may process certain technical information according to their own privacy policies.
You may be able to limit certain tracking technologies through your browser, device or available consent settings.
CartMeals may provide links or integrations to third-party websites, applications or social media services.
If you leave the CartMeals platform and use a third-party service, that service may collect and process your information according to its own privacy policy.
CartMeals does not control the privacy practices of independent third parties.
We recommend reviewing the privacy policy of any third-party service before providing it with personal information.
We take reasonable technical and organizational measures to protect the information held by CartMeals.
These measures may include:
You are also responsible for protecting your account.
Please choose a strong password, avoid reusing the same password on multiple services and do not share your CartMeals login credentials with another person.
If you believe someone has accessed your CartMeals account without permission, please contact us as soon as possible.
We do not keep personal information indefinitely simply because we have collected it.
The period for which information is retained depends on why it was collected and whether we have an ongoing business, operational, security, accounting or legal reason to retain it.
For example, certain information may need to remain available after an order has been completed for purposes such as:
When information is no longer required for a legitimate purpose, we may delete it, anonymize it or otherwise remove it from active use in accordance with our internal retention practices.
We want you to have reasonable control over the personal information associated with your CartMeals account.
Depending on the circumstances and applicable law, you may contact us to:
Some requests may be subject to reasonable verification so that we can confirm that the request is genuinely coming from the relevant account holder.
There may also be circumstances where we cannot immediately delete certain information because it is necessary for legitimate business, security, dispute-resolution, accounting or legal purposes.
You can contact us at: privacy@cartmeals.com
If you no longer wish to use CartMeals, you may request deletion of your account through the available account settings or by contacting us.
Once an account deletion request is processed, we will take reasonable steps to remove or anonymize information that we no longer have a legitimate reason to retain.
Please understand that deleting your account may not immediately remove every record associated with you where we are required or reasonably permitted to retain particular information for legal, accounting, security, fraud-prevention or dispute-related purposes.
CartMeals is a food ordering and delivery service intended for general consumers.
We do not knowingly request or intentionally collect personal information from children where such collection is not appropriate or permitted under applicable law.
If you believe that a child has provided personal information to CartMeals without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
Although we use reasonable security measures, no website, application, database or internet transmission can be guaranteed to be completely secure.
If CartMeals becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain it, investigate what happened and address the issue.
Where notification is required under applicable law or is otherwise appropriate, we will take the necessary steps.
CartMeals may update this Privacy Policy from time to time.
Changes may be necessary when:
When we make changes, we will update the "Last Updated" date shown at the beginning of this policy.
If a change is significant, we may also provide additional notice through the CartMeals website, application or another appropriate communication channel.
We encourage you to review this page periodically so that you remain aware of how CartMeals handles personal information.
CartMeals may use third-party companies to help operate different parts of the platform.
These may include providers for:
These companies may process information required to provide their services to CartMeals.
Their own privacy policies may also apply to information they process directly.
CartMeals currently provides its services in Pakistan.
Our handling of personal information is intended to comply with applicable laws and regulatory requirements relevant to our operations in Pakistan.
As Pakistan's digital privacy and data-governance framework develops, CartMeals may update its privacy practices and this Privacy Policy to reflect applicable legal or regulatory changes.
Nothing in this Privacy Policy is intended to remove or limit any rights that you may have under applicable Pakistani law.
If you have a question, concern or request relating to this Privacy Policy or your personal information, please contact CartMeals:
When contacting us about a privacy request, please provide enough information for us to understand your request. We may ask for additional information to verify your identity and protect your account from unauthorized requests.
CartMeals is built around the relationship between customers, restaurants and riders. We believe that relationship works best when people understand how their information is used.
Our approach is simple: collect information that we need to provide and improve our services, use it responsibly, protect it appropriately, and give customers meaningful choices wherever possible.
Thank you for trusting CartMeals.
